Customer’s Guide

Step 1

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Contact us for free consultation
Contact our team via email, WhatsApp, or call to discuss your project. No worries, we don’t charge for consultation and proposals.

Step 2

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Set up appointment for meeting or site visit
If required, we can dispatch our team for site visit or discussion at the preferred location.

Step 3

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Delivery and installation
Once the involved parties agreed with the proposal and terms, we will send the equipment to site for installation. Installation can be done by our team or the appointed party, depending on the agreement.

Step 4

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Testing and commissioning
We will perform the testing and commissioning after installation to make sure everything is in order before handing over to our client. 

Step 5

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Enjoy the hot water brought by SolarMate
It’s our pleasure to be involved in your project. Your support fuels us for continuous improvement and development in our products. If you ever need help, just contact our friendly customer service team.

Frequently Asked Questions

Solar energy is good for your home,
your electricity bill and the planet.”